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Delivery & shipping costs

The Promises of Kenners: Delivery Times & Shipping

You’ve finally made the decision and completed your order! Now, of course, you'd prefer to receive your items yesterday. We understand that, and that’s why we do our best to deliver as many items from stock as possible, so your order is usually delivered the next day. On each product page, you will find reliable real-time stock information or the delivery time when it's not in stock in our own warehouse just above the shopping cart button.

Table of Contents

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Free Delivery from €49!

In The Netherlands, Belgium, and Germany, we offer free shipping for orders over €49.
For smaller orders, we charge only a €4.95 shipping fee.
We ship depending on your package and delivery address with the following carriers: PostNL, DHL, or DPD.
For Belgium, we usually use DPD, in the Netherlands we use PostNL or DHL, and for Germany, we usually ship with DHL.

We apply a single shipping rate for all shipments.
We always ship letterbox packages with track & trace, unless otherwise agreed.
Normally, a shipment will be offered at least once. Depending on the carrier, another delivery attempt will be made, or the package will be taken to a pickup point. 

Order by 5:00 PM, Shipped the Same Day

If all products are in stock and your order is completed by 5:00 PM, it will be shipped the same business day. In the Netherlands, you’ll almost always have it the next day (except on Sundays, Mondays, and public holidays).

An in-stock product is indicated by this message above the shopping cart button:
✔in stock

Usually Delivered the Next Day!

In The Netherlands, orders are almost always delivered the next day (except on Sundays, Mondays, and public holidays). However, please keep in mind that sometimes things can go wrong on our end and/or with the carrier, causing your package to be delayed. So if it’s crucial that your package arrives on time, order well in advance.

Is it important that your order arrives on time? Please contact us in advance.
This way, we can assess the risk and take measures to maximize the chances of success.

Delivery Times for Belgium and Germany

In Belgium and Western Germany, the delivery time is 2-3 days (except Sundays and public holidays).
In Eastern Germany, the delivery time can extend to 3-4 days (except Sundays and public holidays). 
You will always receive a track & trace link to follow the delivery.

Shipping from Monday to Friday

Orders are shipped 5 days a week, from Monday to Friday (except public holidays).
Orders placed during the weekend will be shipped on Monday (by 4:00 PM).
 
We are also available on weekends (limited hours). Check our contact & opening hours.

Track Your Shipment with Track & Trace

Every order from Kenners is shipped with a track & trace link, allowing you to track the delivery and the delivery time. You will receive the track & trace link by email from the carrier once they’ve picked up the package from our warehouse.

The link usually becomes active after the package is processed in the carrier’s first depot (usually overnight). The next morning, the track & trace link should show an active status. If this is not the case, you can contact us. 

Didn’t Receive an Order Confirmation?

You’ve placed your order, the money has been deducted, but you haven’t received an order confirmation from us yet? That’s not our intention. We automatically send out our confirmations. In this article, we explain what could have gone wrong and how we can resolve it as quickly as possible.

Missed a Delivery Attempt?

Did you miss the carrier’s delivery? Don’t panic! Open the track & trace link you received from us and check the status. Most carriers provide options to give new delivery instructions or drop the package at a nearby pickup point. Some carriers only attempt delivery once and will send the package directly to a pickup point.Contact the carrier’s customer service first for the most accurate information and current options. The carrier’s contact details can be found on the track & trace page. Keep the track & trace code handy when calling or emailing the carrier. 

Incorrect Delivery Address Provided?

For deliveries in the Netherlands, we automatically check that the delivery address has been entered correctly (including postcode and house number). For all other countries (including Belgium and Germany), you are responsible for the accuracy of the details. If a shipment fails due to an incorrect delivery address, we will recalculate the shipping costs for the new shipment. 

Partial Delivery on Request

Orders from €98 can be sent in up to two partial deliveries upon request.
Smaller orders to the Netherlands, Belgium, and Germany will only be split on request, with a €4.95 contribution to the shipping costs. Other countries are not eligible for partial delivery.

It may happen that we cannot process your request for partial delivery in time, especially during the evening hours, weekends, and busy times. Please keep this in mind when ordering and checking out multiple products with different delivery times. You can always contact us in advance to discuss the possibilities. We are always happy to help. 

Pick Up Your Order?

Pick up is possible at our central warehouse in Capelle aan den IJssel. Below you will find the address and the rules.

  • Contact us on weekdays before 5:00 PM to schedule a pickup
    We are closed on Sundays, so contact us before Friday 5:00 PM.
    We will ensure that you can pick it up the same day (at least two hours later).
  • No payment options: the order must be paid in advance.
  • A fee of €4.95 is charged for orders under €49 for pickup.

Pickup Address

By appointment only!
Kenners bv
Molenbaan 7
2908 LL Capelle aan den IJssel

Pickup times

Monday to Friday: 10:30 AM - 4:30 PM.